Pets & Service Animals

Emotional Support Animals

An Emotional Support Animal (ESA) is limited to dogs whose owner submits KaiserAir's ESA Air Transportation Form attesting to the animal's health, training, and behavior.

A service animal is trained to perform functions to assist a qualified individual with a disability. These animals will be allowed to accompany the customer in the passenger cabin.  Evidence that an animal is a service animal includes identifiers such as identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal.

  1. A window seat is recommended for any passenger with a service animal whenever possible. This is to minimize the blocking of an aisle in the event of an emergency evacuation.  The animal must not block the aisle regardless of seat assignment.

  2. A service animal is trained to perform functions to assist a qualified individual with a disability. These animals will be allowed to accompany the customer in the passenger cabin. Evidence that an animal is a service animal includes identifiers such as identification cards, other written documentation, the presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal.

  3. Service animals are permitted to accompany a qualified individual with a disability in any seat in which the person sits unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation or comply with FAA regulations.

  4. Owners of service animals that cannot be accommodated at the seat location of the qualified individual with a disability whom the animal is accompanying will be offered the opportunity to move with the animal to a seat location in the same class of service.

  5. Service animals of similar size and weight to that of a lap-held child (2 years old or approximately 35 lbs.) are permitted to be held on the owner's lap. Larger service animals must be placed on the floor near the master’s feet to not obstruct the egress of other passengers. A window or bulkhead seat is preferred.

  6. A single passenger is permitted to bring up to two service animals on any one flight.

  7. Travelers are required to fill out a U.S. Department of Transportation Service Animal Air Transportation Form prior to every flight. See Forms for instructions.

  8. An additional DOT Service Animal Air Transportation relief form shall be required when flight time is scheduled to exceed 8 hours.

  9. KaiserAir will not refuse the transport of a service animal based solely on breed or generalized physical type, as distinct from an individualized assessment of the animal's behavior and health.

  10. Service animals “in training” do not qualify under this section because their status indicates that they have not yet made the legal definition of a service animal.

  11. Onboard amenities provided by KaiserAir such as blankets, pillows, or tableware are not permitted to be used by owners for use with their service animals.

Service Animals Behavior

  1. Service animals are trained to behave properly in public settings.  For example, a properly trained guide dog will remain at its owner’s feet.  It does not run freely around an aircraft or an airport gate area, bark, or growl repeatedly at other persons on the aircraft, bite or jump on people, or urinate/defecate in the cabin or gate area. 

  2. An animal that engages in disruptive behavior shows that it has not been successfully trained to function as a service animal in public settings.  KaiserAir is  not required to treat a disruptive animal  as a service animal, even if the animal performs an assistive function for a passenger with a disability or is necessary for a passenger’s well-being. ​

Importing Animals to Hawaii

Hawaii has strict importing regulations for animals.

Conditions

  • Completed forms must be accurate, current, and submitted for every trip.

  • The Emotional Support Animal must stay at the passenger's feet or on the passenger's lap.

  • Animals must not occupy a seat or use any KaiserAir blankets or pillows.

  • Pets in the Cabin & Emotional Support animals are considered Carry-On Baggage and must be stowed properly in the event of an emergency. Passengers are not permitted to evacuate with their carryon baggage.​ 

Pets in the Cabin

Small pets must be in a designated pet carrier provided by the passenger. Large pets must be in a designated kennel provided by KaiserAir, Inc. No pet may be removed from the carrier any time after the main cabin door is closed.

Pet Carriers must fit:

  • Under the seat

  • In the overhead bin (empty) 

  • Secured to an available window seat where it may not block access to any emergency exit. This seat MUST be arranged in advance when making your reservation.

Kennels: 

  • Kennels must be secured in the cabin in an approved location.

  • NO passengers may be seated in the Cabin Location occupied by a kennel.